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  1. PUMA US
  2. FAQ

FAQ

Orders & Payment

  • How do I check my order status?
  • What should I do if I receive only part of my order?
  • Can I change or cancel my order once it has been placed?
  • What types of payment are accepted?
  • How do I used a promotion/coupon code?
  • Why is my coupon code not working?
See all 9 articles

Shipping & Delivery

  • Do you ship internationally?
  • What should I do if I can't locate my package after it's been marked as delivered?
  • What should I do if my tracking has not updated?
  • What should I do if my package has arrived damaged?
  • Do you ship to APO/FPO addresses and P.O. boxes?

Returns

  • What if I have a defective or damaged item?
  • How do I return or exchange an item?

Shopping

  • What is the 30 Day Test Run?
  • Where can I find a PUMA Store or Outlet?
  • Can I save items in my shopping cart to purchase later?
  • Why are products disappearing out of my shopping cart?
  • Is there a maximum unit purchase on a single item?
  • Do you offer a student discount?
See all 7 articles

Personalized Jerseys

  • When will personalized jerseys be available?
  • How long does it take to personalize a jersey?
  • When will I receive shipping confirmation for my personalized jersey order?
  • Can I make changes to my personalized jersey order after it has been placed?
  • Can I return a personalized jersey if I change my mind?

Company Information

  • How do I care for my PUMA products?
  • How can I request a sponsorship from PUMA?
  • How can I sell PUMA products in my store or online?
PUMA US
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